Month: September 2012
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Prices that don’t race to zero (re-posted from Rainbow Hat Guy)
An old friend and I had dinner the other night, and he told me that a friend of his was starting a company focused on rating the customer service of online sites. Why? E-commerce sites can no longer compete on price or shipping, and so customer service has become the new frontier. That’s a fascinating […]
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End of life for Rainbow Hat Guy
I’m killing off the Rainbow Hat Guy persona, and will bring over my favorite posts from that site to this one. I’d like to write more, and that’s going to take focus, and a single point of expression. Focus seems to be a theme generally in life these days, and I’m going to be really […]